QUALITY OVER QUANTITY.
F&F PRODUCTS ARE PRODUCED IN A LIMITED FASHION TO KEEP YOUR EXPERIENCE AS UNIQUE AND DIVERSE AS THE CITY THEY WERE BORN IN. EVERY PIECE IS INDIVIDUALLY DESIGNED AND DISTRIBUTED FROM THE STREETS OF DTLV. NO DETAIL IS LEFT UNTOUCHED IN THIS PROCESS. FRESH, DURABLE, CUSTOM DESIGNS. OUR HOPE IS THAT YOU ARE NOT BUYING INTO A BRAND, BUT A COMMUNITY. A COMMUNITY THAT TAKES PRIDE IN IT’S CREATIVITY, UNIQUENESS, QUALITY AND FRIENDS.
QUALITY OVER QUANTITY.
How long before I receive an email response from info@fremontandfriends?
Please allow 1 business day for responses regarding order status, tracking or general inquiries. If your email regards an order, please be sure to include your order number, name, and email used for your order when contacting us. If you are inquiring about becoming a retailer, please allow upwards of 3 business days.
I have not yet received a shipment confirmation. Has my order shipped?
We generally ship all orders within 2 business days of receiving them. Once the order has been shipped, you will receive a confirmation. Weekends, holidays and high volume online traffic may delay this process. All orders are processed in order of arrival.
Can I track my order?
Once your order is placed and ready to ship, you will be emailed a tracking number.
What do I need to do to receive FREE shipping?
Orders over $100.00 (before tax) will include free shipping. Keep in mind that we don’t use “shipping and handling” to make an extra dollar like most companies. We will always do our best to make sure you’re getting the absolute lowest cost.
How long does it take to receive my order?
We will always quote your delivery based on the the shipping method you selected. We follow the same holiday shipping calendar that the USPS uses.
My order still hasn't arrived! What should I do?
As indicated above, parcels can be subject to delays that are out of our control. Please e-mail us at firstname.lastname@example.org and we will try to resolve the issue. Customer service is always our number one goal.
I've entered the wrong address at checkout. How do I proceed?
If you have not received a shipping confirmation, please contact us at email@example.com right away and we will do our best to make the adjustments before the item is shipped.
If you have already received your shipping confirmation, please contact us at firstname.lastname@example.org with your correct shipping details as soon as possible. Then, please allow upwards from 30 business days for your item to be returned to our offices. Once the item has been re-received, we will contact you to discuss future shipping options or store credit. Additionally fees may apply.
Can I return my product?
Returns and exchange will be dealt with on a case-by-case basis. If your item is faulty or damaged, we require that customers email email@example.com within 48 hours of receipt. If an exchange is permitted, items must be returned un-worn, un-washed and with original packaging. Any returns will be exchanged for items of equal value. All sale/discount items, as well as socks, will absolutely not be exchangeable unless the product is faulty or damaged. No items are guaranteed to be in stock. No exchanges or returns will be accepted after 10 days of receiving your order.
Bottom line – we will always give you the benefit of the doubt and try to work with you to resolve any issues with your purchase.